Contact information and help

Support service:

+7 495 966 4 669 Support service is available Daily from 7-00 to 24-00 Address:
JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

I got into an accident the bike was not harmed

If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK". If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 ​​4 669. We recommend buying extended access with insurance.

Some hooligans vandalized the bike while i was away

From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 ​​4 669. You can also write a statement to the police.

FAQ