Contact information and help

Support service:

+7 495 966 4 669 Support service is available Daily from 07-00 to 24-00 Address:
JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

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Frequently asked questions

Some hooligans vandalized the bike while i was away

From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 ​​4 669. You can also write a statement to the police.

The bike is stolen

Call the police by dialing 112. Then call Velobike's support service +7 495 966 ​​4 669. You will need to write a statement and get the ticket-notification in the police office.