From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 4 669. You can also write a statement to the police.
If no one is hurt, call Velbike's support service and tell us about the incident +7 495 966 4 669. If someone is injured, call an ambulance immediately, dial 112.