If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK". If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 4 669. We recommend buying extended access with insurance.
If no one is hurt, call Velbike's support service and tell us about the incident +7 495 966 4 669. If someone is injured, call an ambulance immediately, dial 112.