If there is a Velobike station nearby, please park the bike carefully into the dock. You can save someone's money. If there is no station nearby, call Velobike's support service +7 495 966 4 669
If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK" ("КОНЕЦ" for electric bike). If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 4 669. We recommend buying extended access with insurance.