If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK". If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 4 669. We recommend buying extended access with insurance.
From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 4 669. You can also write a statement to the police.