Contact information and help

Support service:

+7 495 966 4 669 Support service is available Daily from 07-00 to 24-00 E-mail: info@velobike.ru Address:

JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

I got into an accident and the bike is broken

If no one is hurt, call Velbike's support service and tell us about the incident +7 495 966 4 669. If someone is injured, call an ambulance immediately, dial 112.

I got into an accident the bike was not harmed

If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK" ("КОНЕЦ" for electric bike). If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 4 669. We recommend buying extended access with insurance.

FAQ