From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 4 669. You can also write a statement to the police.
Call the police by dialing 112. Then call Velobike's support service +7 495 966 4 669. You will need to write a statement and get the ticket-notification in the police office.