Contact information and help
Support service:
+7 495 966 4 669 Support service is available On weekdays from 10-00 to 18-00 E-mail: info@velobike.ru Address: JSC "CityBike", Berezhkovskaya Emb., 20, bld.9Got a question? Send us a message:
Frequently asked questions
The bike is stolen
Call the police by dialing 112. Then call Velobike's support service +7 495 966 4 669. You will need to write a statement and get the ticket-notification in the police office.
There is a stolen or lost bike in the street
If there is a Velobike station nearby, please park the bike carefully into the dock. You can save someone's money. If there is no station nearby, call Velobike's support service +7 495 966 4 669