Contact information and help

Support service:

+7 495 966-4-669 Support service is available Daily from 7-00 to 24-00 E-mail: info@velobike.ru Address:

JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

There is a stolen or lost bike in the street

If there is a Velobike station nearby, please park the bike carefully into the dock. You can save someone's money. If there is no station nearby, call Velobike's support service +7 495 966 4 669

The bike is stolen

Call the police by dialing 112. Then call Velobike's support service +7 495 966 4 669. You will need to write a statement and get the ticket-notification in the police office.

FAQ