Contact information and help

Support service:

+7 495 966 4 669 Support service is available On weekdays from 10-00 to 18-00 Address:
JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

The bike is stolen

Call the police by dialing 112. Then call Velobike's support service +7 495 966 ​​4 669. You will need to write a statement and get the ticket-notification in the police office.

I got into an accident the bike was not harmed

If you are injured, call an ambulance immediately, dial 112. If you can not return the bicycle to the station, ask passers-by to help you - you just need to park your bike in the dock and get the message "Return OK". If a bikesharing station is far away or you are not sure that you will be able to get help, call Velobike support: +7 495 966 ​​4 669. We recommend buying extended access with insurance.