Contact information and help
Support service:
+7 495 966 4 669 Support service is available Daily from 07-00 to 24-00 E-mail: info@velobike.ru Address: JSC "CityBike", Berezhkovskaya Emb., 20, bld.9Got a question? Send us a message:
Frequently asked questions
Some hooligans vandalized the bike while i was away
From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 4 669. You can also write a statement to the police.
The bike is stolen
Call the police by dialing 112. Then call Velobike's support service +7 495 966 4 669. You will need to write a statement and get the ticket-notification in the police office.