Contact information and help

Support service:

+7 495 966 4 669 Support service is available On weekdays from 09-30 to 18-30 E-mail: info@velobike.ru Address:

JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

Some hooligans vandalized the bike while i was away

From the start of the bikesharing session, you are solely responsible for the safety of the bike. If you are in a difficult situation, call Velobike support: +7 495 966 4 669. You can also write a statement to the police.

I got into an accident and the bike is broken

If no one is hurt, call Velbike's support service and tell us about the incident +7 495 966 4 669. If someone is injured, call an ambulance immediately, dial 112.

FAQ