Contact information and help

Support service:

+7 495 966 4 669 Support service is available Daily from 07-00 to 24-00 Address:
JSC "CityBike", Berezhkovskaya Emb., 20, bld.9

Got a question? Send us a message:

Frequently asked questions

The bike is stolen

Call the police by dialing 112. Then call Velobike's support service +7 495 966 ​​4 669. You will need to write a statement and get the ticket-notification in the police office.

I got into an accident and the bike is broken

If no one is hurt, call Velbike's support service and tell us about the incident +7 495 966 ​​4 669. If someone is injured, call an ambulance immediately, dial 112.